FAQ (Frequently Asked Questions)

In this section, you will find answers to questions that are frequently asked to us. However, if you do not find a solution to your problem, please contact our Webmaster.

Select the theme of your question:

Functioning of Baby Bidou Web site
Operation of our MP3 teddy bears
Music and artists on this site
Your order


Here are the topics related to the theme of your question: Functioning of Baby Bidou Web site

How to download the tunes?
I can't login
I have forgotten my password!!
My MP3 Teddy Bear starts playing by itself!


 

How to download the tunes?

View your order in your account, then click on the "Download" tab. Click on a title to download the corresponding tune.

Another method is available, by clicking with the right button of the mouse on the alternate download link and select "save as..." or "download..." in the menu that appears.

You cannot reuse the address (URL) of the MP3 file: it disappears at the end of the transfer. You have to download the file before playing it.

 

I can't login

Please make sure that you have clicked on the link included in the e-mail that was sent to you when you have created your account. We do this check to avoid errors in e-mail addresses: your account will not be accessible until you click on this link to activate it.

 

I have forgotten my password!!

To get a new password, click on the like to your account on the top right hand corner of the page. The login window appears: click on the "???" tab and enter your e-mail address.

 

My MP3 Teddy Bear starts playing by itself!

[First generation MP3 teddy bears only]

If your MP3 teddy bear switches on by itself when you touch it or when it receives a small bump, it is probably because you have activated the automatic wake-up on crying baby...

To deactivate it and tune your MP3 teddy bear, you can use the Baby Bidou Widget and untick the box "Enable noise monitoring".